B.F. Saul Company

  • Floater Concierge - Kennedy-Warren

    Location
    Washington, DC
    Job Category
    Property Management
  • Overview

    Under the direction of the General Manager at the Kennedy-Warren, the Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors.

     

    Please only apply if you have availability for fill in shifts as needed.

    Duties & Responsibilities

    Responsibilities will include:

    • Have a gracious approach to all activities
    • Present a professional image at all times
    • Greet and respond to resident requests and inquires
    • Work to address resident concerns in accordance with the company's customer service standards
    • Ensure that only authorized individuals enter the building
    • Manage multiple phone lines and direct them to the appropriate destination
    • Assist with resident packages and mail
    • Coordinate loading dock deliveries to the line
    • Assist with resident packages and mail

    Qualifications & Skills

    Desired Skills:

    • Able to work under pressure
    • Organized and detailed oriented with excellent follow-through skills
    • Flexible attitude and adapt quickly to various situations
    • Work independently
    • Positive attitude
    • Strong written, verbal and computer skills
    • Ability to assess a situation, show good judgment and resolve conflicts

     

    Education and Experience:

    • High school diploma or equivalent (GED)
    • Related experience as a concierge, leasing, resident services or a strong customer service background
    • Experience with Microsoft Office including Outlook, Word, Excel and Internet Explorer
    • Knowledge of Yardi is a plus

     

     

    Equal Opportunity Employer / Veterans / Disabled

    BFS7501

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