B.F. Saul Company

  • Corporate Hospitality Regional Vice President of Operations

    Location
    Bethesda, MD
    Job Category
    Hospitality
  • Overview

    The Regional Vice President of Operations is the senior line officer responsible for the achievement of the revenue, profit, efficiency, quality and personnel objectives of specific assigned hotels within the B.F. Saul Company Hospitality Group.  These objectives are developed and documented in an annual business plan, mission statement and specific individual goal plan.  The mission statement is a balanced scorecard with emphasis in five primary areas:

    • Operational Quality and Guest Satisfaction
    • Market Share
    • Financial Performance
    • Team Member Development and Satisfaction
    • Community Engagement and Sustainability

    Through leadership of the hotel General Managers and collaboration with the corporate and field teams, the Regional Vice President of Operations is accountable for the performance and development of the management team and all fundamental operational issues of their hotels. 

    The Regional Vice President of Operations will use creative and focused goals and actions to motivate the field team and to engage them in continuous improvement in all aspects of the business plan and mission statement. Direct engagement in property operations, hands-on follow through and the development and implementation of detailed policies and procedures are key responsibilities. Accountability for results will be achieved through formal property reviews, monthly statement analysis, physical property inspections and direct engagement with the General Managers and management personnel.

    Collaborating with the Senior Vice President of Operations: the Regional Vice President will provide input to the strategic decision making for their specific hotels including budgeting, branding, franchise relations, operational concepts, development and capital investments.

    Duties & Responsibilities

    The Regional Vice President of Operations is a role of broad leadership and is not easily characterized through a list of tactical duties.  However, there are specific accountabilities and actions that are vital to the role and are consistent with the needs of the B. F. Saul Company Hospitality Group.  These have been outlined below in alignment with the four elements of the Group’s mission statement.

    • Operational Quality and Guest Satisfaction – performance excellence and attention to detail.
      • Achieve quality results in the top 25% of the respective brand.
      • Update/Develop, implement and maintain policies and procedures to improve operational quality.
      • Coordinate capital projects and renovation needs in conjunction with the capital improvement team.
      • Engage with management teams to drive execution and guest satisfaction.
      • Conduct detailed property inspections and follow through with documented action plans.
      • Manage field activities in support of risk management and liability priorities.
    • Market Share and Revenue Growth Entrepreneurial revenue growth throughout the enterprise and
      • Coordinate and drive the Revenue Action Plan (RAP) process through the General Managers and Directors of Sales.
      • Collaborate on revenue management efforts with the VP of Sales, Director of F&B, VP of IM and Director of Revenue Management.
      • Develop and implement entrepreneurial programs and promotions to drive revenue.
    • Financial Performance –Strong efficiency, cost and risk management focus.
      • Manage field profitability to achieve and exceed budgeted financial performance.
      • Closely manage payroll productivity and overhead staffing costs.
      • Conduct monthly financial statement reviews with management teams and GMs.
      • Direct activities of HPS team to assist in efficiency and cost management.
    • Team Member Development and Satisfaction – collaborative leadership, fairness and integrity, commitment to training and internal growth.
      • Support and lead a work environment focused on performance, accountability, execution and team member satisfaction and fairness.
      • Lead field efforts to create a motivated work force with relevant training and engagement programs for hotel team members.
      • Collaborate with VP of Human Resources to recruit and retain the talent needed to execute the Hospitality Group mission.
      • Lead the field goal planning effort to insure all management personnel have effective goals and an appropriate basis for accountability.
      • Conduct and supervise the performance appraisal of management personnel, and ensure progressive disciplinary efforts are carried as necessary with support from the VP of Human Resources and her/his designated team.
    • Community Engagement and Sustainability – business development in the community and resource sustainability.
      • Engage and lead relevant business associations that benefit the enterprise.
      • Lead field efforts to maximize sustainability and energy and resources efficiency.
      • Establish and follow through on a program of community engagement at each hotel.

    Reporting Relationship:

    The Regional Vice President of Operations reports directly to the Senior Vice President of Operations of the Hospitality Group placing him in direct line authority for the group second only to the SVP and the Group President.

    • The Regional Vice President collaborates directly with the Vice President of Sales and Marketing to drive revenue and the VP of Human Resources on team related issues.
    • Directly reporting to the Regional Vice President of Operations are the General Managers of their respective hotels; the Corporate Food and Beverage Director, VP/Director of Capital Assets, Vice Presidents of Accounting, and Director of Hotel Performance Support work on a collaborative peer level and do not report directly to the Regional Vice President.
    • There will also be a very close collaborative relationship with the other Regional Vice President of Operations.

    Qualifications & Skills

    JOB REQUIREMENTS (SKILLS/ABILITIES) AND EXPERIENCE:

    • This role requires several key attributes and professional experience and qualifications:

    • Multi-unit hotel operating experience with demonstrated financial, quality and team results. Entrepreneurial focus.

    • Leadership profile that shows both strong IQ and EQ and a dedication to teamwork and collaborative performance success.

    • Strong interpersonal, communication and leadership skills.

    • High levels of integrity, discretion and ability to maintain confidentiality.

    • Strong business fundamentals to include experience with goal planning and accountability systems, budgeting and financial management

    • High standard of business ethics and a demonstrated commitment to diversity and corporate social responsibility.

     

    EDUCATION / CERTIFICATIONS / LICENSES:

    • A Bachelor’s degree in Hotel Administration or Business
    • Finance training
    • Advanced accounting training and coursework
    • Legal and liability coursework
    • Management and human resources training and coursework

     

     

     

    Equal Opportunity Employer / Veterans / Disabled

    BFS7501

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